SanDisk Tracking Order Status

I recently had to troubleshoot an issue and the agent online (chat) was so helpful! they solved my issue and very patient and understanding as well :)

The Process of my Hard Drive Replacement has been very easy. First of all thanks a lot to WD and its Team for creating such an Easy Replacement Procedure. My Experience with WD has been very great till now. I have not faced any such issues till now with any of the services of WD. The Replacement Process was so easy that I generated my RMA No within minutes. Then I just took the Drive to my Nearest Drop Off Location and gave it there and all sorted. It was the Next Day I received the Message that My Drive has been Submitted and the next day I received a Email that my Drive has been shipped by WD. I was surprised to see such a Rapid Service given by WD. I thought the Courier Partner would not be Good but when I checked it was Blue Dart and later I got to know that my Drive Was sent by Air. I received my drive within 3 - 4 Days and I was happy that the New Drive was completely sealed pack and new and no I found no damages or scratches on it. Loved the Service given by WD to me. But before concluding my Review I would like to say that the Nearest Drop Off location from my house was 80kms. So I Request WD to start the Pickup service of the Product directly from the user. So if a person lives in a very remote location then the User would not have the bare the Headache of Submitting the Drive. I am saying this because If a person has bought any Product from WD then he has paid a price for that product which is not low. So the Pick-up service of the Product should be Started by WD. At last now I would like to say that I will rate the experience between WD and me would be 4 stars out of 5 just because I had to Travel 80kms for Submitting a Drive. Else everything was Ok. Thanks & Regards Ayan Dutta

Good products, customer service is a mixed bag. I had a cancelled order attempted to be delivered but the UPS tracking was wrong in several places, no one ever showed up at the claimed time, it was then claimed to be returned to the depot, and I had to explain the issue several times to show them I was not trying to commit fraud! I had an issue with a cable from another order, and it took a while to get them to understand what the issue was, as there are limited options in their support centre, none matching my problem, but they sent me a replacement, albeit it was white not black but that doesn't matter too much. USB cables seem to be their weak point, the drives are great, I had a few other USB cables underperforming but I just upgraded them to longer lengths which is what a lot of people do.

Commander un SSD WD_BLACK SN850X NVMe™ 1to avec dissipateur thermique Pour ma Ps5 Prix compétitif et produit de qualité ! Reçu en 3jours ! Installer sans soucis et fonctionnel ! …👍🏻…

I bought 2x new 10TB NAS HDD. Tried installing in a Synology NAS enclosure. Something went wrong - was it Synology or WD or User fault?? Sent back under warranty to WD in Australia with crossed fingers. Just received 2x NEW HDD replacements. Friggin' amazing. Blown away by how fast and replacement policy. This is how HiTech companies should treat their customers :) Ill buy more in future knowing even though I'm not a fully qualified techno, I can get backup from these guys.