Magic: The Gathering Arena Tracking Order Status

What happened to magic. Your banned and restricted list gets more and more but the cards get more and more powerful. And we have to spend more and more money to some what keep up. I am watching YouTube of people opening 9 pre release boxes and everyone has access to Mom before it's even out without going to a pre release. I was there and did my time to get the 1 pre release box that I deserved. And I payed good money to play fun magic. I got a bunch of bad draws and wasted my money being that the guy next to me had a card that was a more powerful cheaper version of a banned card. I can't play my banned cards and I'm restricted on certain cards but if you have the money you can buy a better mor powerful card then what's on that list. Do yall even look at the lists before you drop cards or do you just care about the money anymore? Do you care about the people that have love for playing the game anymore or is it just a cash cow for you?

5/5 for products (DnD books, Magic the Gathering). 1/5 for customer support and quality assurance. Wizards of the Coast (Hereby abbreviated WotC) has a truly amazing team. WotC products have a large place in my life. It's so incredibly frustrating that their quality assurance in Magic the Gathering has fallen by the wayside. Between misprinted and unusable foil bending, I have seldom seen sloppier quality assurance (I used to work in food QA). If either the QA team or the Customer Service teams were strong enough to cover for the lapses of the other, there would be nearly no issues. Wizards has, of late, been outsourcing some of their direct sales to Scalefast. Scalefast is a company that assists in customer service and other end to end sales tasks. Scalefast seems generally overworked and always states that there is a lag in support due to a large volume of customer complaints. I assume this to be a problem of size, which is supposed to be the entire point of Scalefast as a company. I recieved confirmation for a refund for missing product from a shipment of a "secret lair" (Wizards direct to customer sales portal for Magic the Gathering). The email stated a 7 day turnaround for a refund. I recieved this email on the 14th of November, and today is the 4th of December. I believe this to not be malicious, but rather a function of increased and unregulated scaling of services. I placed my customer support ticket on the 22nd of October. It has been months of limbo with WotC and the Scalefast team, where I was told they were investigating whether a refund was even possible with the 'relevant teams'. From what I have read online, this is not a unique experience. Wizards needs to invest in better customer service before the customer goodwill dries up. Scalefast is not the solution they were hoping for. I genuinely hope for better outcomes for future customers (myself hopefully included).

MTGA: 1 out of 3 games has a mechanic that doesn't trigger correctly or, worst case, I can't play a single card and play moves to my opponent. Reporting these issues is a headache (the process isn't easy) and the reporting portal often breaks anyway! Sort your life out WOTC.

I've been playing magic and d&d since 93 and I've always enjoyed them greatly. They are willing to replace damaged product (which happen sometimes due to defects) and thats great. Only criticism i have they should change the etched foil from the whole card to select parts of image and border only. You're welcome for the great idea, you can keep that one! Love you guys!

So my box of 'betrayal at house on the hill' was missing two cards (great game for small groups btw). I contacted them about this and the replies couldn't have been quicker, friendlier or more helpful. This really made up for the missing cards. They were so helpful and sent it so quickly despite them having had issues with their local courier services. (US to UK delivery). I wish there was this level of customer care in other companies and industries!