Blooms Today Tracking Order Status

The local florist they used, was awful, totally different flowers, and colors that I paid for, no substitutions can be made but, was total different colors, never again !!!

They followed thru with the order like i ordered... But very disappointed with the flowers (and what it was supposed to be) the flowers sent was not what inordered and considerably smaller. And the communication from bloomstoday has been nothing.

So I got the flowers delivered on the day. I spent a lot of money. Over 100 and the bouquet she received was embarassing. I wish I could attach the picture. It had cheap flowers like grocery store level, and a clear small vase with a ribbon around it. I will never use them again. I was so upset

I order flowers often. I order flowers online regularly. I understand that next day delivery can be tricky. I placed an order for a flower arrangement for a funeral more than 24 hours prior to the date and time of delivery. Blooms Today specifically advertises that they are available for next day delivery and for funeral delivery, which often arises without much prior notice. I actually FOUND Blooms Today because they were linked to the Obit for the funeral that was published online. They took and confirmed my order. To my profound disappointment I got a call 2 hours before visitation letting me know they could "not secure a florist" and would not be delivering the flowers. When I called Customer Service I was told that since the order had been "just the day before" it was a "difficult time crunch" to find a florist- that florists "don't open until 9 am" which was why they were just calling me at 11 the day of the 1 pm visitation. However, I placed my order by 10:30 AM THE DAY BEFORE, they had that entire business day to secure a florist. This situation would have been more tolerable had Blooms Today let me know right away that they were unable to provide the flowers- or even not taken the order because of the timeframe specified in the delivery instructions, or the lack of confirmed florists in the area. That would have allowed me to use a different vendor. I had wrongly assumed that if Blooms Today TOOK the order they knew they could FILL the order. Again, they specifically advertised in connection with the Obituary and touted next day delivery. I would have even understood if they called me first thing in the morning the day of delivery to let me know of the cancelation- but instead they called me very close in time to the delivery, when it was impossible for me to make other arrangements with a different business. Their customer service rep Tara was less than empathetic, considering the nature of the order, then repeatedly insisted that I would have to "request that the order be canceled". I would actually have to say "cancel my order"- when Blooms Today were the ones that were unable to fulfill the order and should have graciously offered a refund at least and a refund and a credit towards a future purchase at best. Not that I would ever use them again, especially after Tara put me on a "brief hold" to cancel my order and then disconnected the call after several moments. I have given a second star for the kind tone of the second customer service rep I dealt with when I called back to get confirmation that the order had been refunded. I suggest not taking/confirming funeral delivery business if you do not know at the time the order is placed that you can fulfill the orders. And a reexamination of your customer service protocols that resulted in a very last-minute cancelation with no efforts made to truly apologize for the situation.

Twice I ordered flowers from them and both times they were late and the flowers didn't look anything like they showed online on their website. ( I'm giving them 2stars and that's being generous ). The second time I ordered from them was the worst, I ordered them for mother's day ( about 3 months ahead of time), and the flowers didn't get there till about 9pm that night, and since I work graveyard at my job, we didn't discover them until the next morning, so they were sitting outside the whole night, and they didn't look anything like what I had ordered at all, and I really, really liked what was on the website. Needles to say, I won't be ordering anything from this company ever again, which is a shame cause I really liked what I saw on their website..