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Luton Thisle Hotel sucrity guards are harassing men they make you feel like you are prisoners. WHEN IVE PAID FOR THE ROOM THEY HATE DIGS THESE GUYS ARE BULLIES.I WAS STOP AT THE DOIR AND MADE TO FEEL UNWELCOME.THEY HATE DOGS MY DOG IS A SERVICE DOG .DOGS JAVE A HEART TOO THEYCOME FROM GOD.YOU UNGODLY PEOPLE NO MANNERS VERY INTIMATING RASCIST Ibelieve I saw them shouting at to Afraican couples shame on you guys.

We stayed at the Thistle hotel terminal 5 Heathrow airport on the 13/12/22. The start of our exciting holiday to New York. The corridors and our rooms 273 and 274 we freezing cold. We spoke with reception but they were totally unhelpful, The room was tired and needed attention, the bathroom looks unclean. It really is not worth £50 per night never mind a £100. The only good part was the bar was warm and the food was lovely. I totally would not recommend.

Thistle hotel- Hyde park Kensington gardens. As we entered our room we could see straight away that it wasn’t up to our standards. The room was small, even for a delux room. The king side bed were too single beds pushed together, which isn’t comfortable for a couple trying to lay together. Continued to look around the room to find that the cabinets had flaked off paint and were just not kept in good condition, the air con wasn’t working on the high setting & and the rail in the bathroom for the hand towel was hanging off. They did offer us another room, which we accepted but all of the cabinets in the room had scratches, there was dust all over the lamp shades and on the bed, the air con did work in this room, but at this point we had decided to look for new accommodation. For a budget hotel it is okay, but they need to lower their price to reflect on this, as for only another £40 you can stay in a high end hotel. Safe to say, we weren’t very happy with our room’s so we asked for a refund. Customer service was pretty good as they did refund our money and said they were sorry.

Absolutely impressed with everything. Booked 1 night stay (only) in early may 2022. The person from the reception was very polite and helped us to retrieve the booking we've made earlier. After that he helped me with the luggage and showed the room. All the question were answered promptly without no hesitation. The room was clean and tidy, literally full of everything you might need during your trip. The reception staff speaks different languages which help the interaction with them. The biggest surprise was the next day, when we asked the reception to keep for a few hours our luggage (as the driver booked for the airport run, was booked for a later time). The reception guy told us that there is not a problem at all to leave all the luggage inside the hotel. He gave us a separate badge for each bag/luggage we have left. All of that for free. The only frustration I have is that I did have some cash to tip them, as they definitely deserve that! Would recommend this hotel to anyone, especially this branch of Thistle Network!

We stayed at the Thistle at Heathrow for several days because my husband was ill and couldn’t travel. The staff made a difficult situation so much easier! They came to know us, anticipated our needs and genuinely made us feel at home. George and the restaurant staff work tirelessly to provide enjoyable dining experiences. The housekeeping staff attends to every detail. Thank you Thistle!